Shipping Policy

At Zayne Charli, we want customers to have a clear understanding of how orders are prepared, shipped, and delivered.

This policy outlines our available delivery services, shipping charges, estimated transit periods, and important information about receiving your order.

1. Shipping Options and Fees

We currently provide the following shipping options for eligible orders.

Standard Shipping

Shipping Fee: $5.99

Estimated Delivery Time: 15 to 25 business days

Standard Shipping is our regular delivery service, offering a practical option for customers who do not require expedited transportation.

Free Shipping

Shipping Fee: FREE

Minimum Order Value: $39.99

Estimated Delivery Time: 15 to 25 business days

Orders totaling $39.99 or more qualify for free shipping where the service is available.

Fast Shipping

Shipping Fee: $9.99

Estimated Delivery Time: 7 to 15 business days

Fast Shipping is intended for customers who prefer a shorter estimated transportation period.

Available shipping services and their applicable fees will be displayed during checkout.

2. Business Day Definition

The delivery estimates listed above are calculated in business days.

Business days generally refer to Monday through Friday, excluding weekends and applicable public holidays.

Please remember that order preparation takes place before dispatch.The shipping period refers to estimated transportation time after the package has been shipped.

Order Preparation Process

Before dispatch, orders may go through several stages, including:

  • Payment verification.

  • Product availability confirmation.

  • Order allocation.

  • Item preparation and packaging.

  • Shipping label creation.

  • Handover to the delivery provider.

Preparation time may vary depending on product availability and order volume.

During seasonal promotions, holidays, or unusually busy periods, additional handling time may be required.

4. Shipment Confirmation and Tracking

When tracking is available, shipment details may be provided after your order has been dispatched.

Please allow time for the carrier to receive and register the package in its tracking system.

Initial tracking information may remain unchanged for a short period while the parcel moves through the transportation network.

5. Delivery Address Requirements

Customers should provide complete and accurate delivery information when placing an order.

Please check the following details carefully:

  • Recipient's full name.

  • Street address and building number.

  • Apartment or unit number, if applicable.

  • City and state or province.

  • ZIP or postal code.

  • Destination country.

  • Contact number where required.

If you notice an error after checkout, contact us promptly at:

zaynecharli@gmail.com

We will try to assist with corrections, although changes cannot be guaranteed after fulfillment begins.

6. Multiple Package Deliveries

Certain orders may be divided into separate packages when products are fulfilled from different locations or prepared at different times.

As a result, products purchased together may arrive separately.

Each dispatched package may have its own tracking information where available.

7. International Shipping and Customs

International shipments may be subject to customs inspection and local import regulations.

Depending on the destination, additional charges may include:

  • Import duties.

  • Customs taxes.

  • Brokerage charges.

  • Other government-imposed fees.

Unless otherwise specified at checkout, these charges are the responsibility of the recipient.

Customs processing may also extend the estimated delivery period.

8. Circumstances Affecting Delivery

Although we aim to arrange shipments efficiently, transportation schedules can be affected by external events.

These may include:

  • Severe weather.

  • Public holidays.

  • Customs clearance procedures.

  • Carrier network interruptions.

  • Transportation capacity limitations.

  • Regional delivery restrictions.

  • Unexpected increases in parcel volume.

Such circumstances may result in delivery taking longer than originally estimated.

9. Delayed or Unreceived Packages

If your order has not arrived within the estimated delivery period, please contact our support team.

Include your order number and tracking information if available.

If tracking indicates that a package has been delivered but you cannot locate it, we recommend checking your mailbox, front entrance, parcel locker, building reception, and nearby delivery locations.

You may also contact your local carrier for additional delivery information.

10. Shipping Assistance

For questions regarding shipping methods, delivery progress, or address concerns, please contact:

Email: zaynecharli@gmail.com

Website: zaynecharli.com

Thank you for your patience and for shopping with Zayne Charli.