Return & Exchange Policy

We want every purchase from Zayne Charli to be a positive experience.

If you encounter an issue with an item or decide that a purchase is not right for you, our team is available to review your request and explain the available options.

1. How to Submit a Request

All return and exchange requests should begin with an email to our customer service team.

Email: zaynecharli@gmail.com

Please include the following information:

Order number.
Product name.
Reason for the return or exchange.
A description of the issue.
Supporting photographs when relevant.

Our team will review your message and provide the appropriate instructions.

Please do not send a product to an unconfirmed return address.

2. Standard Return Conditions

Products requested for a standard return should generally remain:

Unused and unwashed.
In their original condition.
Free from customer-caused damage.
Complete with included accessories and components.
Accompanied by proof of purchase.

Original packaging should be retained where reasonably possible.

Return eligibility will be evaluated according to the applicable policy and consumer protection requirements.

3. Damaged or Defective Products

If an item arrives damaged or appears to have a manufacturing defect, please notify us as soon as reasonably possible.

To help us assess the situation, we may request:

Your order number.
Photographs of the affected item.
Photographs of the packaging, if relevant.
A brief explanation of the problem.

After reviewing the information, we will determine an appropriate resolution.

Depending on the circumstances, this may include a replacement, exchange, partial refund, or full refund.

4. Incorrect Items or Missing Components

If you receive an item that does not match your order, or if an expected component is missing, please contact us.

We will review the order details and available evidence before arranging a suitable solution.

Please retain the packaging and any relevant documentation until the matter has been resolved.

5. Exchange Requests

Customers wishing to exchange an eligible item should contact us before returning the original product.

Exchanges are subject to stock availability.

If the requested replacement is unavailable, we may discuss another available option or an appropriate refund.

6. Change of Mind

We understand that customers may occasionally reconsider a purchase after ordering or receiving an item.

For eligible change-of-mind returns, please contact our team to confirm the applicable conditions.

Where permitted by law, customers may be responsible for return shipping costs when the request is based on personal preference rather than a verified product issue.

7. Return Shipping Responsibilities

The responsibility for return shipping depends on the reason for the request.

When a verified problem results from an error on our part, we will provide appropriate instructions for resolving the issue.

For other approved returns, customers may need to arrange and pay for return transportation where permitted by law.

We recommend keeping the return shipping receipt and tracking information until the request has been completed.

8. Refund Review

After an authorized return is received, the product may be inspected.

The review may consider:

The condition of the returned item.
Whether the correct product was returned.
Whether original components are included.
Evidence of use or damage.
The reason for the original request.

We will communicate the outcome after the review is completed.

9. Refund Method

Approved refunds are generally issued through the original payment method.

Your bank, card issuer, or payment provider may require additional time to process the refund and display the funds in your account.

10. Shipping Fees

Original shipping fees may not be refundable for customer-requested returns unless required by applicable law or the return results from an error on our part.

Any shipping-related refund will be reviewed according to the circumstances of the order.

11. Cancellation Requests

If you need to cancel a purchase, contact us as early as possible.

We will check whether the order can still be stopped before fulfillment.

Once an order has been packed or transferred to a shipping carrier, cancellation may no longer be possible.

12. Products with Special Restrictions

Some products may have special return conditions because of hygiene considerations, personalization, customization, or clearly disclosed final-sale terms.

Such restrictions are subject to applicable consumer protection laws.

13. Customer Support

For any return, exchange, or refund questions, please contact: