Privacy Policy

At Zayne Charli, we understand the importance of handling customer information responsibly.

This Privacy Policy explains how personal information may be collected, used, stored, and shared when you visit zaynecharli.com, make a purchase, or communicate with our team.

1. Information You May Provide

When using our website, you may voluntarily provide personal information such as:

  • Full name.

  • Email address.

  • Telephone number.

  • Billing address.

  • Shipping address.

  • Purchase details.

  • Transaction information.

  • Customer service messages.

  • Information submitted through online forms.

We collect information that is reasonably necessary to operate our store and provide customer services.

2. Information Collected Automatically

When visitors access our website, certain technical information may be collected automatically.

This may include:

  • IP address.

  • Browser type and version.

  • Device information.

  • Operating system.

  • General location information.

  • Pages viewed.

  • Time spent on the website.

  • Referring website information.

  • Shopping cart and browsing activity.

This information helps us understand how customers interact with our store.

3. How We Use Personal Information

We may use collected information for the following purposes:

  • To process and confirm purchases.

  • To arrange payment and order fulfillment.

  • To prepare and deliver shipments.

  • To provide order-related notifications.

  • To respond to customer questions.

  • To manage returns, exchanges, and refunds.

  • To identify suspicious or unauthorized transactions.

  • To improve website functionality.

  • To evaluate shopping activity and store performance.

  • To maintain accounting and business records.

  • To comply with legal requirements.

Where permitted by applicable law, information may also be used for promotional communications and marketing activities.

4. Cookies and Similar Technologies

Our website may use cookies, pixels, and other similar technologies.

These technologies may help us:

  • Maintain shopping cart information.

  • Remember website preferences.

  • Improve navigation and usability.

  • Analyze visitor behavior.

  • Measure website performance.

  • Evaluate advertising effectiveness.

  • Support marketing activities where permitted.

You may be able to manage certain cookies through your browser settings or available website privacy controls.

Please note that restricting essential cookies may affect some shopping functions.

5. Payment Information

Payment transactions are processed through the payment providers offered at checkout.

These providers may collect and process the information required to complete a transaction.

Their handling of payment information is governed by their own privacy and security practices.

Zayne Charli generally does not directly store complete payment card numbers.

6. Sharing Information with Service Providers

We may share relevant information with external companies that help us operate our online store.

These may include:

  • Payment processors.

  • Shipping and delivery companies.

  • Fulfillment providers.

  • Website hosting services.

  • Customer support platforms.

  • Analytics providers.

  • Marketing service providers.

  • Fraud prevention services.

Information is shared only as reasonably necessary for relevant business operations, subject to applicable legal requirements.

7. Legal Disclosures

We may disclose information when reasonably necessary to comply with applicable laws, respond to valid legal requests, investigate fraud, protect customer safety, or defend our legal rights.

8. Data Retention

Personal information is retained for periods reasonably necessary to fulfill the purposes described in this policy.

This may include processing purchases, maintaining transaction records, providing customer support, resolving disputes, and satisfying legal or accounting obligations.

Retention periods may differ depending on the type of information.

9. Data Protection

We use reasonable organizational and technical safeguards designed to protect personal information from unauthorized access, loss, misuse, or disclosure.

However, no electronic storage or internet transmission method can guarantee absolute security.

10. Your Privacy Rights

Depending on your location and applicable privacy laws, you may have rights to:

  • Request access to personal information.

  • Correct inaccurate information.

  • Request deletion of eligible information.

  • Obtain a copy of certain personal data.

  • Object to certain processing activities.

  • Withdraw consent where applicable.

  • Opt out of certain advertising or data-sharing activities.

Certain exceptions may apply under applicable law.

To submit a privacy request, please contact:

zaynecharli@gmail.com

We may need to verify your identity before processing certain requests.

11. Third Party Websites

Our website may contain links to external websites or services.

These third parties operate independently and may have their own privacy policies.

We encourage customers to review those policies before sharing personal information with external providers.

12. Children's Privacy

Our website is not intended to knowingly collect personal information from children in violation of applicable law.

If you believe that personal information has been submitted improperly, please contact us so that we can review the matter.

13. Changes to This Privacy Policy

We may update this policy to reflect changes in our services, website technology, or legal requirements.

The latest version will be published on zaynecharli.com.

14. Privacy Contact

For questions about this Privacy Policy or requests concerning your personal information, contact:

Email: zaynecharli@gmail.com

Website: zaynecharli.com